City Link to offer a new On Our Way service
2014 Feb 18th 14:22 PM
City Link has introduced a new On Our Way service, which provides customers with
a predicted two-hour delivery slot and the choice to rearrange the time if
they’re not in to sign.
The new service, which was tested in November and will be offered to its
customers for free beginning from mid-February, is part of a number of
modifications City Link is making to its services, including parcel tracking
and better customer reporting.
“We recognise that today’s consumers want to be in control of how they
receive their deliveries,” said David Smith, managing director at City Link.
“Gone are the days when consumers were content to know their delivery would
arrive on a particular day. They now want to know when and how their deliveries
will arrive, and they want the flexibility to take control and change things to
suit them. Providing greater certainty and improved levels of control are the
most important things consumers are telling us they want. That’s why we’re
launching On Our Way with a two-hour window we can be confident of hitting and
an unparalleled number of rescheduling options to put our customers in
control.”
Comment On This News Article
